Terms of Service


Terms And Conditions
By accessing our product website you consent to these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions you may not use or access this product website. The www.chillati.com
website is exclusively for your personal use. You may not use this website for any commercial purpose.

Chillati Online Store,
1, sangothiamman koil 4th street,
sembakkam, chennai – 600073

Before you place an order, please read these Terms and Conditions carefully as they contain critical information about your order and accept it.

. Acceptance of your Order
. Payment Methods
. Pricing Policy
. Product Availability / Information

You can place an order through our website www.chillati.com

Non-acceptance of an order may be a result of one of the following:

1.The product you ordered being out of stock- see product availability
2.Our inability to obtain authorisation for your payment
3.The identification of a pricing or product description error
4.Failure to meet the eligibility to order criteria set out in the Terms and Conditions
5.We reserve the right to reject acceptance of any order at any time in our absolute discretion
Shortly after you have placed an order with us, an email/sms will be sent to you acknowledging the exact details of your order. This email/sms is not an order confirmation or order acceptance from chillati.com
. Should you not receive an acknowledgment within 1 business day, Please contact customer service by calling +91 9884006374.Lines are open between 9AM to 6PM.

Acceptance of an order placed by you online and the completion of the contract between you and chillati.com
will take place when your order is dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.

A member of our Customer Service team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.

Our customer service team is available between 9AM to 6PM on all working days Monday to Saturday *National rates for landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

Telephone calls may be recorded for security and service monitoring purposes.

When an order is placed, we request pre-authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we actually take payment. We have found that some card companies show the initial request and the later charge as two separate entries. Please be assured that we only charge your card once and that any ‘second’ charge is only temporary and will shortly disappear. If you have any further queries, please contact your bank/card issuer.

If you wish to cancel your order placed, please contact our Customer service team +91 9884006374 lines are open between 9AM to 6PM. You could even forward your acknowledgement email to us at m.raman29@yahoo.com, stating your intention to cancel the order.

It may not always be possible to stop an order from being dispatched, as we endeavor to process orders immediately. If your order has already been dispatched, we will not be in a position to do cancellations. Further details are set out in our Returns Policy section.

In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have the order number handy. After this time, we will be unable to amend your order as we endeavor to process orders immediately.

We only accept payment for orders in INR. We accept payment by credit/debit cards (International cards accepted), UPI, Payment Wallets coupons.

If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in INR at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Please note, we cannot guarantee the security of data, which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ, please read our Security and Privacy policy.

Unless the information provided by you were used fraudulently or negligently by us, we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us when placing an order.

Please note that we does not accept cash or cheques as payment online.

All prices shown on the website are in INR. Tax will be applicable and shall be highlighted after checkout, before the final payment. Prices may change and offers may be withdrawn at any time without prior notice.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of a product item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled.

we endeavors to ensure that all products offered on the website are available at the same price as it is offered on the various other market places.

However, from time to time (particularly during Sale and promotional periods) we may offer additional discounts for purchases online at www.chillati.com
that do not apply in other marketplace’s or vice versa.

We feature products/services on our website that have been carefully selected for an exclusive buying experience. Once a product is sold out, it will be temporarily unavailable on the website and will only be available again once back in stock.

Prices of products/services may change from time to time. If items you order are out of stock, subject to a delay, or sold at a higher price than shown on your order, we will contact you at the email address or telephone number you provided when placing your order. If we are unable to contact you via telephone or email, we will cancel the part of your order that is unavailable or incorrectly priced and will continue to process the remaining items on your order (where applicable).

All products are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than the item it is replacing – substitutions will only be made with your prior consent. If a replacement item is of greater value, you will be liable to pay for the difference in product values.

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